Your privacy is important to us.
We collect information you provide directly to us, such as when you request a delivery, contact customer support, or use our tracking services. This includes names, phone numbers, email addresses, and location data. Viva Cristo Rey!
We use the information we collect to provide, maintain, and improve our services, to process transactions, and to communicate with you about your deliveries and account.
We do not share your personal information with third parties except as necessary to provide our services (e.g., sharing pickup and drop-off details with assigned riders) or as required by law.
We take reasonable measures to help protect information about you from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction.
You can reach us through any of the following channels:
WhatsApp / Phone: 0769444453
Emails:
General inquiry support@twalaexpress.com
Rider support rider@twalaexpress.com
Vendor support vendor@twalaexpress.com
Disputes disputes@twalaexpress.com
Gmail twalaexpress@gmail.com
Office: Banda, Nakawa, Kampala
Last Updated: 31 March 2026