Privacy Policy

Your privacy is important to us.

1. Information Collection

We collect information you provide directly to us, such as when you request a delivery, contact customer support, or use our tracking services. This includes names, phone numbers, email addresses, and location data.

2. Use of Information

We use the information we collect to provide, maintain, and improve our services, to process transactions, and to communicate with you about your deliveries and account.

3. Data Sharing

We do not share your personal information with third parties except as necessary to provide our services (e.g., sharing pickup and drop-off details with assigned riders) or as required by law.

4. Security

We take reasonable measures to help protect information about you from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction.

5. Contact Us

If you have any questions about this Privacy Policy, please contact us at support@twalaexpress.com or call us on 0785864124.

Last Updated: 24 March 2026